Refund policy

At ToSky Glow, we want you to love your products. If something isn't right, we're here to help.

RETURN WINDOW

You may request a return within 30 days of delivery.

ELIGIBILITY

Items must be unused, unopened, and in their original packaging. For hygiene and safety reasons, opened or used skincare/beauty products cannot be returned unless they arrive damaged or defective.

DAMAGED, DEFECTIVE, OR WRONG ITEM

If your product arrives damaged, defective, or incorrect, email support@toskyglow.shop within 72 hours of delivery with your order number and clear photos. We will send a free replacement or full refund, and in most cases you will not need to ship the item back.

HOW TO START A RETURN

1) Email support@toskyglow.shop with your order number and reason for return.

2) We will reply within 1–2 business days with instructions.

3) Please do not send items back before receiving approval and a return address.

RETURN SHIPPING

For change-of-mind returns, the customer covers return shipping. For damaged, defective, or wrong items, we cover the return shipping cost.

REFUNDS

Once your return is approved (and the item is received, if applicable), refunds are issued to your original payment method within 5-10 business days. Original shipping fees are non-refundable for change-of-mind returns.

NON-RETURNABLE ITEMS

Opened or used beauty products, gift cards, and clearance or final-sale items.

ORDER CANCELLATIONS

Orders can be cancelled for a full refund within 12 hours of purchase, before they enter fulfillment. After that, we may be unable to stop the shipment.

LATE OR MISSING REFUNDS

If you have not received an approved refund after 10 business days, please check with your bank or card provider first, then email us.

Refund policy

Let customers speak for us