Shipping Policy

Thank you for shopping with ToSky Glow. Please review our shipping information before placing your order.

ORDER PROCESSING

Orders are submitted to our fulfillment partners after payment is confirmed. Processing time varies by product, supplier availability, destination, and order volume.

The estimated processing and delivery information available for your selected product will be displayed on the product page or during checkout whenever available.

Business days are Monday through Friday, excluding U.S. federal holidays.

DELIVERY WITHIN THE UNITED STATES

ToSky Glow currently ships only to eligible addresses within the United States.

Delivery estimates are not guarantees. Actual delivery times may be affected by supplier processing, carrier delays, weather, holidays, address verification, or periods of high demand.

FULFILLMENT ORIGIN

Products may be fulfilled by different approved third-party fulfillment partners. The fulfillment location and country of manufacture may vary by product.

We do not guarantee that a product ships from a U.S. warehouse unless this is specifically confirmed on the relevant product page.

SHIPPING RATES

Available shipping methods, costs, and estimated delivery information are shown at checkout before payment.

MULTIPLE-ITEM ORDERS

Products in the same order may be fulfilled from different locations. As a result, multiple items may arrive in separate packages or on different days.

Any applicable shipping charges will be displayed before you complete checkout.

TRACKING

When tracking is available, you will receive a shipping-confirmation email containing the tracking number.

Tracking information may require additional time to appear after the carrier receives or scans the package.

ADDRESS CHANGES

Please review your name, email address, shipping address, apartment or unit number, and ZIP code carefully before placing your order.

Because paid orders may enter fulfillment shortly after they are submitted, address changes or cancellations cannot be guaranteed.

If you notice an error, contact us immediately at support@toskyglow.shop. We will try to assist before fulfillment begins, but we cannot guarantee that the address can be changed after an order is placed.

Customers are responsible for providing a complete and accurate delivery address. ToSky Glow is not responsible for delays, failed deliveries, or losses caused by incorrect or incomplete information supplied at checkout.

DELAYS, LOST PACKAGES, OR DELIVERY ISSUES

If your tracking information has not updated, or your package has not arrived within the estimated delivery window, contact us at support@toskyglow.shop with your order number.

We will review the shipment with the fulfillment partner or carrier and determine the appropriate next step. Depending on the circumstances and applicable policies, the resolution may include continued investigation, replacement, or refund.

A package marked “delivered” by the carrier may require additional verification with the carrier and delivery address before a replacement or refund can be considered.

QUESTIONS

For shipping questions, contact us at support@toskyglow.shop and include your order number when applicable.

Last updated: September 2, 2026